Insurance & Claims: What Clients Need to Know
Understanding cover reduces confusion after incidents. We explain common cover types, declared value, excesses and the evidence required for a claim.
Types of cover
- Basic transit cover: often limited, check per-kilogram or per-item caps.
- Declared value/valuation insurance: client declares higher value for full cover—usually increases cost.
Making a claim
- Report damage immediately, keep the damaged item, capture photos and provide the inventory and condition notes.
- Claims timelines vary; submit evidence promptly and keep communication records with the operator.