How we collect, use and protect your personal data
Last updated: February 2026
Hampshire Man And Van is a professional man and van, removals, furniture delivery and rubbish clearance service operating across Hampshire, Portsmouth, Southampton and surrounding areas. We are the data controller responsible for your personal data.
Contact details:
We collect and process the following personal data when you use our website or contact us for a quote:
| Data Type | Examples |
|---|---|
| Identity Data | Your name |
| Contact Data | Phone number, email address |
| Location Data | Collection and delivery postcodes |
| Service Data | Type of service requested, preferred date, job details |
| Technical Data | IP address, browser type, device type, pages visited (collected via cookies) |
| Usage Data | How you interact with our website, time spent on pages |
We do not collect any special category data (such as health information, religious beliefs, or political opinions).
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To respond to your quote request | Your consent & legitimate interest |
| To arrange and carry out your removal or delivery | Performance of a contract |
| To contact you about your booking | Performance of a contract |
| To improve our website and services | Legitimate interest |
| To analyse website traffic via Google Analytics | Your consent (via cookie banner) |
We only keep your personal data for as long as necessary:
| Data | Retention Period |
|---|---|
| Quote requests (not converted to a booking) | 6 months |
| Customer booking records | 6 years (for tax and legal purposes) |
| Website analytics data | 26 months (Google Analytics default) |
| Cookie consent preferences | 12 months |
After these periods, your data is securely deleted or anonymised.
We may share your data with the following third parties, only as necessary to provide our services:
| Third Party | Purpose |
|---|---|
| Google Analytics | Website traffic analysis (only with your consent) |
| Google Search Console | Search performance monitoring |
| Email service provider | Sending and receiving quote requests and communications |
| Web hosting provider | Hosting this website |
We do not sell, rent, or trade your personal data to any third party for marketing purposes. We will never share your information with anyone who is not directly involved in providing our service to you.
Our website uses cookies to ensure it works properly, to understand how visitors use the site, and to improve your experience. When you first visit our site, a cookie banner will ask for your consent before any non-essential cookies are placed.
These cookies are essential for the website to function and cannot be switched off. They include cookies that remember your cookie consent preferences. They do not store any personally identifiable information.
These cookies allow us to count visits and understand how visitors navigate our website, so we can improve it. We use Google Analytics for this purpose. These cookies are only set if you give your consent via our cookie banner. Information collected is aggregated and anonymous.
We do not currently use marketing cookies. If we introduce them in future, they will only be activated with your explicit consent. Marketing cookies are typically used to track visitors across websites to display relevant advertisements.
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of any page. You can also clear cookies through your browser settings. Blocking necessary cookies may affect the functionality of the website.
Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
If you have any questions about this privacy policy, wish to exercise your data rights, or want to make a complaint about how we handle your data, please contact us:
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.